Our services
The Duhamel Logistique IT department is divided into three activities.
Adding new features and enhancements to our EGO software.
Developing specific programs to meet the needs of our customers.
Level 2 Response for the Customer Support department.
The Web Platform called EGO Net.
Implementation of EDI flows to interface with their computer system.
This activity is based on an ITIL-compliant helpdesk system, enabling good traceability of the problems, and providing a quick and permanent solution.
EGO software suite
The logistics data are also archived for 2 years and accessible at any time in EGO. They remain confidential and are included in the backup policy for Duhamel Logistique data.
EGO consists of various modules, the main ones being:
WMS
- Manage the stock.
- Receive goods.
- Implement order preparations.
- Monitor work using dashboards.
- Check traceability.
- Enter orders and track them.
- Track the movements of their stock of goods at Duhamel Logistique.
- Check their stock of goods at Duhamel Logistique.
TMS
Transport management system with labelling of packages and exchange of EDI flows with carriers.
EDI
Management of EDI flows of transport monitoring type. As soon the label is placed on the package, this flow can be used to retrieve the tracking number of the order and integrate the subsequent status of the package in the transit phase.
Net
Web platform allowing each customer to: - Enter orders and track them. - Track the movements of their stock of goods at Duhamel Logistique. - Check their stock of goods at Duhamel Logistique.
Interface
Management of files exchanged (EDI flows) with our customers and partners to exchange information on the items, orders and all the exchanges of logistics-related data.
Radio
On-board module enabling access to the EGO suite. It is used to receipt goods, prepare orders and manage stock.
EDI flows
Each EDI has its place in the supply chain, as shown in the attached diagram.
A typical example is the sending of orders by the customer (ORD flow) and the receipt of shipping confirmations (SHI flow).
To understand better how EGO works, here is the link to our specification
Here are the formats supported at Duhamel Logistique (it is a non-exhaustive list of, our strength lying in our ability to adapt to each customer's needs):
- CSV or TXT file with separator ";"
- Excel file
- XML file
- International standards (EDIFACT, ANSI X12)
These messages or files transit on transport media for the exchange between systems. Here is a list of the media most frequently used:
- FTP server
- Webservices
- HTTP with certificate
